FAQ

Frequently Asked Questions (FAQ)

1. What is your brand’s philosophy?
We are a premium streetwear brand based in Montreal, Canada, dedicated to creating high-quality apparel that embodies self-belief, resilience, and the pursuit of personal greatness. Drawing inspiration from creativity, pop culture, arts & history, our designs celebrate individuality and ambition. Each collection is crafted to inspire and empower those who dream big and seek to express themselves through their style.

2. What sets your clothing apart from other brands?
Our clothing goes beyond fashion — it’s a reflection of a mindset that combines confidence, creativity, and ambition. With influences from history, arts and street culture, our designs are both timeless and contemporary, blending artistic expression with high-quality materials. We ensure each piece not only meets high aesthetic standards but also delivers comfort, durability, and exclusivity.

3. Where do you ship?
We currently ship to both Canada and the United States. We are actively working to expand our shipping services to a global scale and look forward to offering our products to customers worldwide in the near future.

4. What is the expected delivery time for my order?
Orders within Canada and the United States typically ship within 3-7 business days, depending on your location and the shipping method you choose at checkout. Delivery times may vary, and tracking information will be provided once your order has shipped.

5. Do you offer international shipping?
At this time, we ship to Canada and the United States only. However, we are in the process of expanding our shipping options to serve customers internationally, so please stay tuned for updates.

6. What should I do if I’m not satisfied with my purchase?
Your satisfaction is our priority. If you are not completely happy with your purchase, we offer returns and exchanges within 30 days of receiving your order. Please contact our customer support team, and we will promptly assist you with the return or exchange process.

7. How do I care for my clothing?
To maintain the premium quality of your garments, we recommend following the care instructions provided on each product's label. In general, washing in cold water and air drying helps preserve the fabric's integrity, fit, and longevity.

8. Do you restock items from the Exclusive Drops Collection?
No, our Exclusive Drops Collection is limited edition and made with unique designs, so these pieces will not be restocked once sold out. We release new exclusive items periodically, and once they are gone, they are gone for good. If you’re eyeing something from this collection, we recommend acting quickly to secure your piece!

9. Do you restock items from the Everyday Gear Collection?
Yes, we do restock our Everyday Gear Collection. These pieces are designed for versatile, everyday wear, and we continually replenish stock to meet demand. Be sure to sign up for our newsletter or follow us on social media for restock alerts and updates on new arrivals.

10. How can I get in touch with customer support?
If you have any questions or need assistance, our customer support team is available to help. You can contact us via email at support@terangear.com, and we will respond as quickly as possible.

11. How do I choose the right size?
We provide a detailed sizing guide on each product page to help you select the best fit. If you have any further questions or need personalized advice, feel free to reach out to our customer service team, and we will assist you in choosing the perfect size.

12. Are your products sustainable?
We are committed to creating high-quality, durable apparel that is made to last. While we continue to explore sustainable practices and improve our processes, we aim to reduce our environmental footprint with every collection. We are dedicated to making thoughtful, conscious choices as we grow and evolve as a brand.

13. How can I stay updated on new collections and releases?
To stay up to date on new collections, Exclusive Drops, restocks, and special offers, sign up for our newsletter. You can also follow us on social media @terangear for real-time updates and behind-the-scenes content.

 

Thank you for being part of the family.

#JustBelieve